We’ve made some changes on our web site to the shipping of international orders.
We have been using royal mail now for many years but recently they have become very aggressive in the checking they are doing and therefore we have had a huge amount of orders destroyed by royal mail losing a lot of money to us and to customers.
We have made the decision to remove royal mail as our shipper and switch to the more reliable courier. Price is more expensive and has more than doubled but we know the problems like failed delivery, undelivered, lost parcels etc will reduce and delivery time will also reduce.
See the full details and costs here., http://www.room-aromas.co.uk/page.php?xPage=delivery_costs.html