Privacy Policy

Introduction

Room-Aromas is committed to protecting the privacy of visitors and customers.

This privacy policy sets out how Room-Aromas.co.uk uses and protects any information that you give us when you use this website.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Room-Aromas.co.uk may change this policy from time to time by updating this page.

You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18 May 2018.

 

What information will we collect

We may collect the following information:

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to collect visitor information,  page visits and product information. This helps to give visitors a better shopping experience.

We also use a third party service (Google Analytics) to gather visitor information such as geographical location and browser information. Googles privacy policy can be found here: https://www.google.com/policies/privacy/ 

Customer details
Contact information including email address, demographic information such as address and postcode and telephone number plus information only relevant to customer purchases.

What we do with the information we gather
We only use your information to process any orders made by yourself. We will never sell your information to any third parties or marketing companies.

We do not keep any personal details including names, addresses and card details on any computer within our offices.

Email marketing
We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes.

We may contact you by telephone or email if we need to for processing any orders.

 

What we do with your information

We only use your personal information for processing orders and do not sell customer information to any marketing companies. We will pass your  information such as name, address, email and phone number only to our couriers to be used for delivery purposes only.

Below is a list of couriers we work with and links to their privacy policies.

Royal Mail – https://www.royalmail.com/privacy-policy

DPD local – https://www.dpdlocal.co.uk/privacy_policy.jsp

Parcel2go – https://www.parcel2go.com/content/privacy-policy.aspx

InXpress – https://gb.inxpress.com/privacy-notice/

UK Mail – https://www.ukmail.com/privacy-and-cookies

 

Sharing personal information 

As a company, we may share your information including name, address, email and phone number publicly on our web site / news blog, face book and other social media web sites. We may share information relating to the sale of goods, service/delivery and returns in relation to orders and our experiences.

 

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Requesting information

Under the Data Protection Act 1998, you have the right to see the personal data we hold about you.

This is called a Subject Access Request.

If you would like a copy of the personal data we hold about you, please write to:

Data Protection Officer, Unit 11, Howard Road, B98 7SE

You can also email us at info@room-aromas.co.uk

The law allows us to charge an administration fee of £10.

We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details are incorrect, please let us know and we will amend them.

You can also request that delete and completely remove your information from our records.