>. Payment with order only, (goods dispatched once payment made). We accept all major credit cards.
>. You can also select to have your order sent using a secure delivery service with signature. This service is available at an extra costs. We do not offer a Next Day Delivery service as sometimes items may not be in stock.
>. We always recommend selecting the recorded delivery option. This option will require a signature upon delivery.
If an item is currently out of stock and there is going to be a delay of more then 7 days or more before the item is back in stock we will send an alternative product so you are not kept waiting for your order. An alternative product will be any product from the same or similar manufacture of the same value or more.
Free Gift Option
It is possible depending on stock and availability to select free products if you order meets a minimum spend amount.
For free DVD’s the spend amount must be at least £25 GBP. Minimum spend excludes shipping and order amount before any discounts have been applied. For example if you spend £26 and apply a 10% discount code reducing your goods total to £23.40 this would fall below the required £25 spend.
The free dvd’s are limited to 1 DVD per order.
For lubes and condoms there is no minimum spend requirement but only 1 sample per order is allowed.
We have recently changed our UK delivery method and now use a mixture of courier and royal mail for delivery.
Standard Delivery to mainland UK is currently being shipped via a combination of Royal Mail 48 Tracked. This is an economy service and will take an average of 2-5 days for delivery but can also take up to 7 days during peak busy periods. Orders will be delivered on Saturday.
Some areas of the UK will take a few days longer for delivery. These area’s include some selected postcodes but is not limited to the following areas. Aberdeen, Carlisle, Livingston, Glasgow, Kilmarnock, Perth.
Royal Mail 24 Tracked. This is a 24 hour service and should take just one day for delivery but this is not guaranteed next day as this is Royal Mail we’re talking about.
Secure courier is a 99% of the time a next working day service. Working days only. Monday to Friday.
We do not offer a Saturday delivery service due to the high costs.
For Secure courier orders need to be placed as early as possible. We do try to send out any order placed before 3pm the same day but on busy days we can not guarantee same day dispatch.
Like our standard service some area’s of the UK we can not send next day due to selected locations. These include Aberdeen, Carlisle, Livingston, Glasgow, Kilmarnock, Perth.
Please note: Situations out of our control can effect the delivery times. Accidents, Bad weather, Staff or operation issues. If a delivery is delayed due to situations out of our control we can not be held responsible. The couriers still require payment so we are not able to refund or part refund in these situation.
Northern Ireland, Scottish Highlands & Channel Islands Delivery If you live in one of these locations you will probably already know of the issues and delays experienced with delivery and mail in your specific locations. The following locations are excluded from the faster shipping service and delivery time can not be guaranteed.
The following areas will incur an additional cost/surcharge for delivery due to the locations and distance.
Scotland including Inverness IV1-28, IV30-32, IV36, IV40-56, IV63, KW1-14, PH20-26. PH30-35, AB37-38, AB55-56, HS1-9, AB41-56
Orkney KW – all
Oban PA20-34, PA35-78, FK20, HS9, FK17-99
PH18-26, PH30-44, PH49-50
Isle of Wight P030-41
Isle of Man, IM1-9, IM99
Scilly Isles – TR21 -25 Northern Ireland. Including ALL BT postcodes
Same Day Dispatch – Although we advertise same day dispatch up to 3pm Monday to Friday this is not guaranteed.
Same day dispatch up to 3 pm only applies to in stock items and may also not be possible during busy periods. Stock levels on our web site may not be accurate.
International orders and local Laws – Before placing an order please ensure you have checked the law in your own country. If your order is shipped and stopped by the customs in your own country we will not be held responsible and no refunds will be given if your order can not be delivered.
. All orders are subject to availability and prices are subject to change without prior notice
. If a product is not currently in stock we will place it on back order, most likely it will be back in stock with our next delivery.
>. USA customer information: First time orders / customers are requested to make payment via Bank Transfer for the first time of ordering. This is a fraud prevention measure taken due to increased fraudulent transactions we experience from the USA. Once we have order history and verified address as a customer we will allow credit / debit card payment.
Our of stock orders
When a product is out of stock and there are no plans to replenish the stock we will ship out an alternative product from the same manufacturer where possible.
You would expect to receive your order in 3-7 working days. Sometimes there is issues beyond our control, Although 90% of orders are received within 3 days, you should allow 28 days for delivery of your order.
>. Right to change your mind. You have the right to change your mind within 7 days from the date of order. If you have received your order and have not opened it please return the goods to us. We will refund you minus postage costs. If you have received your order and opened it we will not refund any orders.
Refunds. If a refund is agreed these conditions will apply.
1. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
2. All returns must be in a re-saleable condition.
3. No correspondence will be entered into.
4. Postage will not be refunded.
If we have not been able fullfil your order within the 28 days stated we will refund with no admin charges.
5. We send qualifying orders free to the UK, if a refund is requested for any order we have sent for free we will deduct £7.50 per order for postage & packaging.
If you paid for next day delivery, it will be deducted from the refund. Postage charges on dispatched orders will not be refunded.
You will be responsible for all delivery charges when returning orders to us. We suggest you use Royal Mail’s Recorded delivery and obtain proof of postage. We can not be held accountable for items not sent recorded/registered/special delivery.
Returns: Our returns address is supplied with all orders to customers once logged into your account.